Privacy Policy

Last Updated: January 30, 2025 | Effective Date: January 30, 2025

Ultra0, LLC ("Ultra0", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our AI-powered injury prevention platform and related services (collectively, the "Service").

By using Ultra0, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1 Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when creating an account or using our Service:

1.2 Information from Connected Devices

When you connect fitness tracking devices (e.g., Garmin, Strava), we collect:

1.3 Automatically Collected Information

We automatically collect certain technical information when you use our Service:

2 How We Use Your Information

2.1 Primary Service Delivery

2.2 Service Improvement and Development

2.3 Communication and Support

2.4 Legal and Security Purposes

3 Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share your information only in the following circumstances:

3.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our Service:

3.2 AI and Machine Learning Partners

With your explicit consent, we may share anonymized data with research partners to improve injury prevention algorithms. This data is always de-identified and aggregated.

3.3 Legal Requirements

We may disclose information when required by law, including:

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections.

4 Data Security

We implement comprehensive security measures to protect your information:

Security Commitment: While we implement industry-leading security measures, no method of electronic transmission or storage is 100% secure. We continuously review and enhance our security practices to protect your data.

5 Your Rights and Choices

GDPR Rights (European Users)

If you are located in the European Economic Area, you have the following rights:

5.1 Data Access and Control

You can access and manage your information through:

5.2 Data Deletion

You may request deletion of your account and associated data at any time. We will delete your information within 30 days, except where retention is required for legal or legitimate business purposes.

5.3 Opt-Out Options

6 Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

Data Category Retention Period Justification
Account Information Duration of account + 90 days Service delivery, account recovery
Activity Data 3 years from collection Long-term trend analysis, model training
Payment Records 7 years Tax and accounting requirements
Support Communications 2 years Service improvement, dispute resolution
Analytics Data 26 months Usage analysis, product development

7 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

7.1 Types of Cookies

7.2 Managing Cookies

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may limit Service functionality.

8 International Data Transfers

Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards for international transfers:

9 Children's Privacy

Ultra0 is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will promptly delete such information.

10 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

To exercise these rights, contact us at privacy@ultra0.com.

11 Third-Party Links and Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12 Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes through:

Continued use of Ultra0 after changes indicates acceptance of the updated Privacy Policy.

13 Data Protection Officer

We have appointed a Data Protection Officer to oversee our privacy practices and ensure compliance with applicable data protection laws.

Data Protection Officer
Ultra0, LLC
Email: dpo@ultra0.com

14 Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

15 Automated Decision-Making

Ultra0 uses AI algorithms to calculate injury risk scores and generate recommendations. These automated processes analyze your fitness data to provide personalized insights. You have the right to:

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ultra0, LLC
Privacy Team
Email: support@ultra0.com
Privacy Inquiries: privacy@ultra0.com
Made in San Francisco 🌉

For data protection inquiries from the European Union, you may also contact our EU Representative:
Ultra0 EU Representative
Email: eu-privacy@ultra0.com

Privacy Commitment

At Ultra0, we believe that privacy is a fundamental right. We are committed to being transparent about our data practices and giving you control over your personal information. Your trust is essential to us, and we work continuously to earn and maintain it through responsible data stewardship.

Document Version: 1.0
Last Review Date: January 30, 2025
Next Scheduled Review: April 30, 2025
ISO 27001 Certified: Yes
SOC 2 Type II Compliant: Yes